Delivery

Greysons Furniture operate both our own two man delivery service and use large national couriers to perform deliveries of our products. The method of delivery varies across product ranges due the wide variety items available through Greysons. We aim to offer the best compromise of speed and quality of service dependent on the size and nature of product. Please check the delivery details tab on each product page for information on the delivery terms for a particular product. Please contact us if you have any questions regarding delivery for a product.

Greysons Two Man Home Delivery

Greysons Furniture have our own two man delivery service that operates around the majority of mainland UK. This service is available as standard for almost all of our sofa ranges. Please see the delivery map below for details:

Deliveries Using External Courier

Please check the delivery tab on the individual product pages for full delivery terms. Products that are delivered using an external courier may incur extra charges for certain postcodes, which will be detailed in this section. Any additional charges will be invoiced separately. Items will not be dispatched until the delivery surcharge has been paid. We have endeavoured to keep delivery free to as much of the UK as possible in all cases to simplify the shopping experience.

Delivery Terms

  1. Delivery charges for items that qualify for Greysons Home Delivery are calculated as part of the checkout process, based on the proximity of your delivery address to our nearest distribution centre. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.
  2. In some cases there may be a surcharge required for deliveries through an external courier. Unfortunately these surcharges are not calculated automatically in the shopping basket. Please check the delivery tab on the product page for full information on any postcodes that fall into this category. If this is the case you will be contacted as soon as possible with a separate invoice for the additional amount required. You have the option at this stage to cancel the order if you choose not to proceed and we will provide a full and immediate refund.
  3. We aim to deliver your furniture within delivery estimates quoted when you place your order. These are based on when we believe we can deliver the order to you based on stock levels and or lead times from our suppliers. Where multiple items have been ordered, we will endeavour to deliver them all together by the longest delivery time quoted, unless a split delivery is requested. This additional service may be subject to a further carriage charge. If the circumstances of your order change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.
  4. Our responsibility as a delivery service is to bring the item to the outer entrance porch of your property. In some cases our drivers will offer to help to bring your item into the room of your choice and help with set-up and removal of packaging. Please note that any additional help offered is not part of the delivery contract.
  5. The buyer is responsible for ensuring that any item ordered will fit through doors and passageways to be placed in the room of your choice. If an item is unable to fit through your entrance passageway our delivery teams will leave the item in an agreeable secure location within the property. Please note in these unfortunate circumstances it is not always possible for the delivery teams to remove the items at the same time. It is the buyers’ responsibility to pay and arrange for collection of goods when a return is requested.
  6. Our drivers are very careful, however we cannot accept responsibility for any damage to your property whilst delivering your goods.
  7. If the buyer refuses to take delivery of goods for any reason other than if they are damaged in transit, they will be liable to be charged a call out fee.
  8. We will advise you as soon as possible if for any reason circumstances beyond our reasonable control will affect the estimated delivery time beyond a reasonable date for delivery.
  9. We will usually provide a morning or afternoon time slot for deliveries made by our own drivers, however this is not of the essence in this agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Greysons Furniture or delay due to any reasonable rescheduling of delivery.
  10. In situations when an external courier service is used Greysons Furniture do not take responsibility for coordinating delivery dates and times, however we will provide tracking information as soon as possible where available.
  11. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.
  12. It is the buyers’ responsibility to inspect the item on delivery and any damage in transit should be noted in detail and signed on the delivery note.
  13. We request that all buyers unpack and inspect items for any damage or missing parts. Customers must advise us within 48 hours of receiving the goods of any issues for the claim to be considered as damage in transit.

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