Frequently Asked Questions

Products

How come you are so much cheaper than the High Street?

Simply because we don’t have large expensive showrooms to run over the UK. In many cases it’s the same products just without the costly overheads.

How can I be sure it’s good quality?

Our aim is to offer great value for money. This does not mean trying to be the cheapest. We only sell what we would be happy to have in our own homes.

Do you have a showroom where I can view the products?

Yes we have a large 6000sq ft showroom in Dudley Town Centre, however unfortunately it is still not big enough to display all the items we have available online! Please contact us before visiting if there is something in particular you want to see to avoid disappointment.

Order Process

What happens after I place my order?

1) You will receive confirmation of order acknowledgment from us.

2) If the item is in stock we will arrange for delivery of the item as soon as possible.

3) Once your items has been dispatched you will be contacted and informed of an estimate for when you are likely to receive your goods.

I've accidentally entered incorrect information at the checkout. How can I correct this?

If you have noticed from your order confirmation email that there is an error in any of the details you have inputted. Please contact us at info@greysons.co.uk with your updated details as soon as possible. 

Payments

How can I pay?

All payments are processed online. We currently accept Visa/Delta/Electron, Mastercard Credit, Mastercard Debit via SagePay. We also accept PayPal and Mastercard/Eurocard, Visa/Delta/Electron, Discover, American Express, Maestro via PayPal.

Are there any hidden costs?

We have tried to make the buying process as simple as possible. Delivery on all products is free to the majority of the UK and all prices are inclusive of VAT. If you have any questions Please do not hesitate to contact us.

Do prices include VAT?

All prices are quoted inclusive of VAT

Delivery

Is there any help available to bring the items into the home?

We have our own 2 man white glove delivery teams available. This service is offered as standard where possible for bulky items such as sofas. Please call us if you would like to use this service to help with smaller flat packed items.

I need delivery on a Saturday is this possible?

Most items are only available on a standard weekday delivery schedule via our logistics providers. If you would like to discuss a special delivery requirement please contact us and we will be happy to see how we can help.

Do you delivery outside of mainland UK?

Yes we are able to arrange delivery for customers in Northern Ireland, Scottish Highlands and Offshore Islands. Please contact us for a delivery quote.

How long does delivery take?

Delivery times for products vary depending on its size and type. Most flat-packed furniture is dispatched next day and delivery estimates are given on each product page depending on the courier we use. For larger items such as sofas these items are usually delivered within 7-10 working days depending on stock availability.

Can you specify a time slot?

Yes all of our courier teams will attempt to notify you of when you can expect your item to be delivered. Please note this may be by phone, text message or email.

Cancellation & Returns

Can I cancel my order before delivery?

Yes. You are able to request a cancellation of your order prior to delivery if the item has not yet been dispatched to our couriers. Please contact us as soon as possible in writing and you will be issued with a full refund.

How do I cancel my order after taking delivery?

If after taking delivery of your items you would like to process a return, please contact us in writing within 14 days to receive a full refund. The customer is responsible to pay for the cost of returning the items.

We are able to help with arranging for collection at a charge, for more information and a quote please contact us on 0330 111 7447 or write to us at info@greysons.co.uk.

What if my products arrive damaged or missing parts?

We request all customers unpack and inspect goods within 72 hours of accepting delivery and report any issues on receipt in this period. Please where possible supply us with a description of the damaged / missing parts including images. We will then contact our manufacturers to resolve the issue as soon as possible.

Complaints

What if I’m not happy with the quality of the products or service I have received?

If for any reason you are unhappy please email us at info@greysons.co.uk. All complaints are dealt with the highest priority and we will always do our best to find an amicable solution to any issues.

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