Returns

Returns Process

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement. Please follow the steps below to process a return:

  • 1. Customers must notify us in writing of their wish to cancel. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. This may be sent by e-mail or letter by post.
  • 2. Your notice must express your wish to cancel and include:
    a. Your Name
    b. Address
    c. Telephone Number
    d. Email Address
  • 3. We will quote the cost of return carriage and arrange for collection of your goods once agreed. If customers wish to determine the return carriage cost prior to placing their order, please contact us on 0330 111 7447 or email your postcode and item you are interested in to info@greysons.co.uk
  • 4. Once we receive confirmed the goods have been collected we will process a full refund using the same means of payment as you used for the initial transaction.

You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Terms

You may email us at info@greysons.co.uk

You may write to us at 22 King Street, Dudley, DY2 8NT.

You may use the following cancellation form if you wish:

  • To Greysons Furniture Ltd, 22 King Street, Dudley, DY2 8NY, info@greysons.co.uk. I hereby give notice that I with to cancel our contract of sale of the following goods, Ordered on [*] / Recieved on [*], [Name of Customer], [Address of Customer], [Signature] (if notified by paper), Date.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature,
characteristics and functioning of the goods.

Our responsibility for delivery is only to deliver goods to the ground floor exterior entrance porch. Any attempt from our delivery teams to assist with carrying products into your home is not part of the delivery contract. It is therefore the buyers responsibility to ensure that items will fit through passageways. If a buyer decides to return goods at the point of delivery due to restriction of access it is the buyers responsibility to pay the return cost of the item.

It is your responsibility to take good care of the furniture ordered. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We reserve the right to make reasonable deductions from the amount refunded to you if there are signs of wear and/or damage to the Goods beyond this deemed necessary.

The right to cancel does not apply to the following kind of contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
  • Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

There may be slight variations in the cushion patterns and fabrics from the pictures displayed due to availability of materials. You will be notified of any changes as soon as possible. If for any reason you are unhappy with your item Greysons Furniture will be happy to issue a full refund.

We are entitled to refuse any order placed by you.

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